Refund policy

To deliver reliable service and safeguard the interests of both buyers and our brand, ROARING CALF sets forth the return and refund guidelines below.

Damage & Order Issues

Every ROARING CALF watch passes strict quality checks before dispatch to meet our internal standards. We recommend that you inspect your package immediately after delivery. If your watch arrives with manufacturing defects, suffers transit damage, or you receive the wrong product, please reach out to us promptly. All quality-related claims must be submitted within seven (7) calendar days after parcel receipt so we can evaluate and resolve your case efficiently.

Returns

Returns or exchanges based on personal preference and non-quality reasons are not supported.

Important distinction: Our made-to-order / pre-custom watches cannot be returned for change-of-mind at any time, even within the 7-day window.

For approved quality-related return requests, email us at roaringcalf@163.com and describe your issue in detail. Once your request gets approved, we will send you the return address and full instructions. All returned watches must satisfy these requirements:

· Unworn and unused

· Retain original condition

· Repackaged with all original packaging, tags and accessories intact

Please note: We will reject any returned parcel sent without prior official authorization.

Refunds

After we receive and inspect the returned watch, we will inform you whether your refund application is approved. Approved refunds will be issued through your original payment channel. Please allow reasonable processing time for the refund to show up in your account.

Thank you for your trust and support of ROARING CALF.